Here's what we do.

We help influencers, content creators and entrepreneurs build a sustainable and profitable online business through brand sponsorships and digital offers, while making a positive impact. 

Our clients have been able to quit their job and become their own boss, partner with Fortune500 brands, generate $1,000-$60,000 a month in revenue and create the freedom to live life on their own terms. Most importantly, they’ve been able to build their self-confidence and rediscover their self-worth. 

Our mission is to be the best, most inclusive, most diverse, high-end, high-touch, high-level program for influencers, content creators and entrepreneurs. This means that we strive to provide the best programs, tools, mentors and events to our students. 

Our team is the number one asset that the company has. Everyone is all in and gives their absolute best.  A few things we are looking for in a team member:

1. Someone Who Understands Their Role - We try to be very clear on what the job entails but if there is any question, that person needs to step up. Additionally, ownership of their responsibilities is of the utmost importance.
2. Embrace Collaboration - We feel this company is as successful as it is because we come together and collaborate. If you are fueled by working in a team's strengths, talents, and positive energy, this could be a place for you.
3. Hold Themselves Accountable - No one is ever perfect and this position is entirely remote.  We are looking for someone who is aware of their strengths and weaknesses and can display personal responsibility.  
4. Committed to the Team - At a fundamental level, every team needs competent and committed members.  As a leader, you must be prepared to identify and appropriately address any obstacles related to skills or job performance. When others need help you would be willing to assist with a positive and compassionate manner.
5. Flexible - There will be challenges!  We are looking for someone to be flexible on time and position.  You have a specific job title but if there is a need to support in another area, you would be willing to help out. Additionally, conflict is inevitable.  Handling conflict with maturity and grace leads to optimal solutions.
6. Optimistic and Future-Focused - Looking for a high-level player who will keep the vision of the company in mind for all decisions. Needs to be strategic and anticipate the actions they can take to add value to the company. Keep customers' needs always at the forefront of the mind.
7. Back-Up Goals with Action - We are very goal-driven. You must be able to evaluate yourself and your job role to create and execute on goals effectively. You must be able to stay focused and driven to attain the goals identified.
8. Positive Attitude - Maintaining a positive attitude even during stressful times helps the rest of the team work through that difficult time without getting upset. Your positive attitude along with showing kindness and grace will create a better atmosphere.

We’re looking for a client success coach to onboard new clients and manage + coach our existing clients. If you’re hardworking, love to teach, provide rave-worthy client service, and are highly organized, then this position is for you!

Client Success Coach (Remote, part-time or full-time)

Position Summary 

The Client Success Coach is responsible for the entire client journey with our company - beginning with assisting in enrolling new clients, onboarding new clients, and managing, coaching, and retaining existing clients. If you’re hardworking, love to teach, provide rave-worthy client service, and are highly organized, then this position is for you! 

Responsibilities

• Support the Sales Process by Reviewing Applications, Preparing Acceptance Emails, and answering questions from leads in the pipeline.
• Keep the Program Leads dashboard / CRM organized and up to date
• Send Rejection or Redirect emails to applicants that are not accepted
• Maintain the “Program: Clients” dashboard / CRM, keeping all client data up to date and organized.
• Responsible for onboarding new clients and providing a smooth, supportive, and high-touch onboarding experience.
• Manage and support existing clients by answering their questions, resolving their issues, building a relationship with them, and delighting them.
• Provide a high-touch coaching experience for clients in our high ticket programs by becoming an expert in our strategies, attend all weekly live coaching calls, tracking their progress, providing strategic feedback, and checking in with them. 
• Managing changes and updates to the existing Program itself and managing adding new content and modules to the Program
• Make sure that all SOPs related to the Program, coaching strategies and best practices are up to date
• Responsible for updating Facebook response library in AirTable
• Co-hosting coaching calls, creating the “Call” documents and timestamping, then uploading the replay for clients. 
• Host Critique Calls for the program and provide expert feedback and advice to clients.
• Improve client retention by reviewing client experience and satisfaction, tracking when clients are eligible to move into a new program, and developing strategies for client retention.
• Responsible for managing the renewal process for clients continuing on inside the program / OR off-boarding clients in a timely manner and providing a smooth and positive experience.
• Provide live event support to our team and attendees by assisting in the planning, organization, execution, and facilitation of live events.

What does success look like? 

• Research and stay up to date on the latest strategies we teach to our clients. 
• Onboard new clients into our programs smoothly and quickly.
• Respond to client questions within 24 hours.
• Have an extreme awareness of who each client is, where they are in the program, when they're behind schedule, how they're feeling, and anything else that would help us serve them better.
• Develop a personal relationship with existing clients so they feel exceptionally cared for and tell us they trust you and what you bring to the program and calls.
• Learn all of our programs, lessons, strategies, policies, and decision-making processes so you can give expert feedback and support.
• Create and maintain a Coaching Training Manual by systemizing and document the coaching process to make it easier when we hire additional coaches.
• Grow your expertise in our programs, industry, marketing strategies, and client success strategies by spending at least 1 hour per week on personal development.

Requirements 

• Highly organized, detail-oriented, and loves to develop new systems and processes
• Excellent at managing ongoing conversations with multiple people at once
• Has high emotional intelligence and is able to listen to, support, and encourage others
• Takes direction well and enjoys being part of a team. 
• Independent, self-starter who executes tasks on time, every time. 
• Strong communication skills and willingness to take constructive feedback. 
• Loyal, hardworking, and comfortable in a fast-paced small-business environment where priorities can change quickly
• Able to travel to live events for our company, Programs, and Team (TBD)
• Available to attend daily, weekly, and monthly team meetings
• Available to work Monday through Friday from 9 AM to 5 PM Central Time and some weekends during events and launches
• Want to work from home in your pajamas with an amazing company with a huge mission!
  

This job description is not all-inclusive and certain activities, duties, or responsibilities may be required of the employee as needed.

Application Process:

Email your cover letter & resume to [email protected].  Selected candidates will do a Zoom video interview with the CEO.

Company websites & platforms:
http://gwenlane.com
http://instagram.com/heygwenlane
https://www.thespark.school
http://instagram.com/thesparkschool
http://thespark.show

Updated September 15, 2021